Customer Feedback

Written by Administrator

Tuesday, 19 January 2010 14:42

We really do care about your opinion, and we want you to tell us when we get it right and when we get it wrong!

If you've got something to say, add your comment below.

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Last Updated on Tuesday, 13 April 2010 05:18

Comments

-1 #10 Ben 2010-06-18 15:09

Banquet option: Positive- Prawns were f'ing awesome, as was the grilled egg plant and chicken. The dessert was to die for. Negative- The deep fried element wore a little thin, the lack of serving spoons meant that the majority of the table were double dipping and the "irish" stew at end of the meal was totally un-spanish. The average score on eatability.com was 7.7, I would score this joint a 6

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+2 #9 michael cuevas 2010-05-11 00:19

I'm Spanish and a catering chef in Sydney. I go to Raquel's quite often and would recommend it to anyone looking for food the way we like it in Spain. The food is as good as it gets. The first time I went there I told my friends that it was probably the best tapas I ever had, including Spain. Now we are a group of followers that go there often. Don't miss the croquetas and the chorizos a la sidra.

Better to go during the week if you want a quiet one.

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+1 #8 Maria - Manager 2010-05-04 06:10

Quoting Luis Rodriguez:

I had a bad experience. There was an offer of two meals and dessert which I ordered, and at the end I was told (by the owners through the waitress) that it didn't include the dessert (after I had already ordered it). I heard perfectly how the owners told that to the waitress.
Incredible.....

Response from Management.
Hi Luis,
Its not really clear which offer you had ordered, regardless, its not uncommon for a waiter/ess to not explain clearly at the time of the order the exact conditions.
Be it because they are busy or simply not properly informed of the offer and its limitations.
However we do apologise in advance of knowing the full details for any unpleasant situation you have experienced here.
Your comment seems incomplete, if you would like to call me or email me, I can discuss this issue with you further.

Regards
Maria

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-1 #7 Luis Rodriguez 2010-04-28 10:13

I had a bad experience. There was an offer of two meals and dessert which I ordered, and at the end I was told (by the owners through the waitress) that it didn't include the dessert (after I had already ordered it). I heard perfectly how the owners told that to the waitress. Incredible.....

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0 #6 Mc Millans 2010-04-09 03:48

The food at your restaurant is very good, my only gripe is it can take just a little too long to arrive at times however well worth waiting for, mu husband said it was the best tripe he had ever eaten. And the service can be a bit hit and miss.
The cloth napkins really make the whole experience much more enjoyable and there seems to always be something new on the menu.
Looking forward to our next visit.
Cheers.

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